Q: How long do I wait for my order?
A: Gothoholics is a presale Store. We sell many specialist Items located from all around the World. And we do not compromise our Catalogue by only offering our Customers only what we have in Stock.We like to keep our range large therefore we offer all the products from our international suppliers. Therefore all Items Are NOT  INSTOCK  unless stated or within the INSTOCK section of the site. Delivery times will vary depending on the supplier. Below is a guideline of Delivery times from me to you once you have ordered a certain product.

Alchemy Gothic – 2-6 Weeks (normally under 14days)
Pleaser USA(Demonia) – 2-6 Weeks
Lip service – 2-6 Weeks

*Note “INSTOCK” items delivery time will vary depending on your location. But all items are sent Express Post once ordered so times of delivery are quick.

Q: Do you ship orders overseas?
A: Yes, we ship orders all over the world. All order communication will occur via E-mail, so it is very important that your E-mail address is current. Please make sure to double-check the shipping address, too. Your phone number is optional, but it helps in case there is a delivery problem.

Q: How much will I pay for International shipping?
A: Your shipping price will be determined online by the weight of your order and the shipping destination.

* PLEASE NOTE: CERTAIN COUNTRIES CHARGE ADDITIONAL CUSTOMS' FEES AND INDEPENDENT CARRIER CHARGES. GOTHOHOLICS CAN'T ANTICIPATE THESE COSTS AND WILL NOT BE ABLE TO REIMBURSE YOU FOR ANY ADDITIONAL FEES INCURRED.

BEFORE PLACING YOUR ORDER, PLEASE CONTACT YOUR LOCAL CUSTOMS' OFFICE,TO FIND OUT WHAT KINDS OF FEES YOU CAN EXPECT.



Q: Will I be charged shipping if I only purchase a gift card?
A: The web site will show a shipping charge for all orders. However, if the order contains gift cards only, the shipping fee will be removed once the order ships. .

Q: Are the web site prices listed in AU dollars?
A: Yes, all online prices are listed in Australian dollars. The web site does not convert the currency to the country it is being shipped to.

Q: How can I model for GOTHOHOLICS?
Follow the links for all modeling. For all the info you need to know. All Models must be 18 years or older.

Q: Is your site secure?
A: Yes, all private credit card information is encrypted across a secure line.

Q: What types of payment do you accept?
A: We accept Master Card, VISA, Discover, American Express, GOTHOHOLICS gift cards and ATM / Debit Cards with a VISA or Master Card logo.
In addition, you may pay with a money order, Gothoholics paper gift certificate or store credit.
Sorry, we do not accept personal checks, COD or cash.

Q: When will my credit card be charged?
A: Your card is only authorized when you place an order.

Q: What happens if a product is cancelled on my order?
A: The bad news is if an item is cancelled from your order, it means the item is sold out. a Full refund will be issued for that  item .

Q: How do I know if my order went through?
A: There is an easy way to verify that your order went through. If you received an order number, you are all set! Your order is being processed! Make sure to only click the "Submit" button once to avoid duplicate orders or charges.